WHERE IS YOUR LOCATION?

Sucreebypreeta is located in Gaya Bangsar Condominium, Bangsar. Gaya Bangsar Condominium is right next to Menara Etiqa & Dataran Maybank and it's 3 mins walk from LRT Bangsar.

MY DELIVERY LOCATION IS NOT LISTED IN YOUR SHIPPING LIST, HOW DO I PROCEED IN CHOOSING DELIVERY? 

If delivery location is outside my shipping list, please whatsapp me at 012 477 2901 your exact address and I will be able to give you an estimate for your delivery address. Delivery charges may vary depending on time and day.

ARE YOUR PRODUCTS MUSLIM FRIENDLY?

Yes, all my products are muslim friendly unless stated in the product description. I use marine (fish) gelatine in products that require gelatine. I use products that most Muslim bakers use in their creations.

WHAT HAPPENS IF RECIPIENT IS NOT HOME AT THE GIVEN DELIVERY TIME?

Please allow 1-2 hours delivery window for all deliveries and please ensure someone is present during delivery. Failing which delivery person will send the item back to me.  You can choose the following options:

Pick up the item from my place OR request for re-delivery with extra charges.
I do not promise, nor do I take any responsibility on, the freshness of the cake(s)during this time.

WHAT HAPPENS IF I CANT SELF COLLECT AT THE SELECTED PICK UP TIME, CAN I REARRANGE PICK UP TIME?

Yes you can, I appreciate you to let me know 24 hours latest before scheduled pick up time to reschedule your collection.
To be fair to you, me and other customers, I can only reschedule you only once per order, case to case basis.

CAN I ADD WORDINGS ON THE CAKE?

I'm sorry but I don't write on cakes. Please select  Add-Ons cake toppers. I do provide regular candles, please let me know how many candles you would like in comments section.

HOW LONG CAN I KEEP MY CAKES /CUPCAKES/PASTRIES IN THE FRIDGE?

Pastries like tarts, St Honore, choux puffs and fresh fruit base desserts are best eaten on the day itself or the next day. 
Cakes & cupcakes, on the hand, can be keep for max 3-4 days in an air tight container or the box is clingwrapped securely and kept away from food odour.

HOW LONG CAN I KEEP MY CAKES/CUPCAKES/PASTRIES OUTSIDE AT ROOM TEMPERATURE?

It really depends on how you keep it. It can be kept in an air conditioned room (16'C) for max 2 hours, away from direct sunlight/heat. 

HOW DO I TRANSPORT MY CAKE FROM YOUR PLACE TO THE VENUE?

Always keep cake boxes on the base of the car and NEVER on the cake seat as the base of the car is flat and more stable than the seat. You can keep the cupcakes on the car seat if you must but please have the seat beat around the box to secure the box. Always have the air conditioned switched on and it is advised that you keep the AC facing the cake.For long distance travels, please ensure boxes are on the base of the car always.

I COMPLETELY FORGOT TO PLACE MY ORDER ON TIME, WOULD YOU STILL BE ABLE TO TAKE MY ORDER IN?

I might be able to!
Please send me whatsapp us at 012 477 2901. Please wait for confirmation before making payment. Please note payment must be made immediately for all last min orders. Instant Transfers for Manual Online Transfer is highly appreciated.

CAN I POSTPONE/CANCEL MY ORDER?

Yes you can postpone your order.:)
In the event, you want to cancel your order, Sucreebypreeta will issue you a credit note. Last min cancellation (less than 3days), no refund/postponement shall be entertained.
Refunds are made if we made a mistake/system error.
For cancellation/postponement of order must be made min 3 days before pick up. 

I WANT TO TAKE MY CAKE OUTSTATION, IS IT POSSIBLE?

Yes definitely, our cakes and other items have travelled as far as Singapore on ground and US, Australia, India & Sri Lanka by air safely.
For ground transportation, we always advise customers to keep it in a cooler box or in well cooled environment (AC must be switched on at all times during transportation) and they must always be on a flat surface i.e floor.
For air transporation, make sure the cake boxes are kept securely in a bag and hand carried.